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Comunicado Importante: el Hospital Sírio-Libanês tiene sucursales solamente en las ciudades de São Paulo y Brasília, en Brasil.

International Patient Service Center

telefone Phone numbers From 08:00 a.m. to 05:48 p.m., Monday to Friday +55 (11) 3394-5520 / +55 (11) 3394-5521

pin How to get here Rua Dona Adma Jafet, 115, block C, ground floor. Bela Vista, São Paulo - SP

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About

The Sírio-Libanês Hospital makes every effort to get to know everything about you and to offer each patient individual care. Every day we welcome people from many different countries, and have set up have a specialist team for this purpose. They will find out what you need and give you all the help they can. The International Patient Service Center offers exclusive service (in person or by phone or email). We are ready to provide every support for foreign patients, whether or not they have international insurance cover, and also for Brazilian patients who require treatment under an international healthcare policy.

About

The Sírio-Libanês Hospital makes every effort to get to know everything about you and to offer each patient individual care. Every day we welcome people from many different countries, and have set up have a specialist team for this purpose. They will find out what you need and give you all the help they can. The International Patient Service Center offers exclusive service (in person or by phone or email). We are ready to provide every support for foreign patients, whether or not they have international insurance cover, and also for Brazilian patients who require treatment under an international healthcare policy.

Hospital structure

An international benchmark in healthcare, the Sírio-Libanês Hospital has been providing care for patients and innovating in education and research for nearly a century. Every year the hospital treats thousands of patients under preventive medicine programs, and cares for urgent and emergency cases, providing high-complexity therapeutic treatments and rehabilitation care, among others.

See below for guidance to foreign patients at the Sírio-Libanês Hospital:

Hospital structure

An international benchmark in healthcare, the Sírio-Libanês Hospital has been providing care for patients and innovating in education and research for nearly a century. Every year the hospital treats thousands of patients under preventive medicine programs, and cares for urgent and emergency cases, providing high-complexity therapeutic treatments and rehabilitation care, among others.

See below for guidance to foreign patients at the Sírio-Libanês Hospital:

Diagnostic Center

If you have a test scheduled, go to Rua Dona Adma Jafet, 115, Bela Vista, São Paulo, with the documents you have been asked to bring. Remember to bring a note from your physician asking for the test and explaining why it is necessary. To schedule a test, ask the International Patient Service Center for help.

telefone Phone numbers From 08:00 a.m. to 05:48 p.m., Monday to Friday +55 (11) 3394-5520 / +55 (11) 3394-5521

email E-mail international@hsl.org.br

Diagnostic Center

If you have a test scheduled, go to Rua Dona Adma Jafet, 115, Bela Vista, São Paulo, with the documents you have been asked to bring. Remember to bring a note from your physician asking for the test and explaining why it is necessary. To schedule a test, ask the International Patient Service Center for help.

telefone Phone numbers From 08:00 a.m. to 05:48 p.m., Monday to Friday +55 (11) 3394-5520 / +55 (11) 3394-5521

email E-mail international@hsl.org.br

Emergencies

In the event of an emergency, go to the Emergency Room at Rua Barata Ribeiro, 90 (on the corner with Rua Dona Adma Jafet), Bela Vista, São Paulo. Remember to take any documents required for admission.

Emergencies

In the event of an emergency, go to the Emergency Room at Rua Barata Ribeiro, 90 (on the corner with Rua Dona Adma Jafet), Bela Vista, São Paulo. Remember to take any documents required for admission.

Calling an ambulance

If you need an ambulance, phone +55 11 3394-0200. This service is available in the metropolitan region of São Paulo and at Congonhas Airport and São Paulo International Airport (Guarulhos).

Calling an ambulance

If you need an ambulance, phone +55 11 3394-0200. This service is available in the metropolitan region of São Paulo and at Congonhas Airport and São Paulo International Airport (Guarulhos).

Oncology Center

For an appointment at our Oncology Center, please bring all the previous tests and reports that you can, and the names of drugs you are taking and details of any chemotherapy treatment in your country, as well as the documents required for admission. You must arrange an appointment in advance. The Oncology Center is at Rua Dona Adma Jafet, 115, Bela Vista, São Paulo (entrance through block A).

Oncology Center

For an appointment at our Oncology Center, please bring all the previous tests and reports that you can, and the names of drugs you are taking and details of any chemotherapy treatment in your country, as well as the documents required for admission. You must arrange an appointment in advance. The Oncology Center is at Rua Dona Adma Jafet, 115, Bela Vista, São Paulo (entrance through block A).

Your first appointment at the Oncology Center

If this is your first visit to the Oncology Center, here are some tips that will help us provide a better service. Get to the Oncology Center at least 30 minutes before the time scheduled for your appointment, so that we can register you and carry out some basic tests. Remember to bring all the information on your condition, such as ultrasound tests, CT scans, X-rays etc. Also bring any biopsy results, if this has been done. You should also bring a list with the name, dosage and frequency of all the medication you are taking. If you are currently having or had chemotherapy treatment in the past, please provide the name, dosage and date of application. If possible, please also bring a medical report from your physician at home. Arrange to stay at least a week in Brazil. Remember to pick up your tests from the hospital before you return home.

Your first appointment at the Oncology Center

If this is your first visit to the Oncology Center, here are some tips that will help us provide a better service. Get to the Oncology Center at least 30 minutes before the time scheduled for your appointment, so that we can register you and carry out some basic tests. Remember to bring all the information on your condition, such as ultrasound tests, CT scans, X-rays etc. Also bring any biopsy results, if this has been done. You should also bring a list with the name, dosage and frequency of all the medication you are taking. If you are currently having or had chemotherapy treatment in the past, please provide the name, dosage and date of application. If possible, please also bring a medical report from your physician at home. Arrange to stay at least a week in Brazil. Remember to pick up your tests from the hospital before you return home.

Hospitalization

If you are being admitted to the hospital, you and your companion must go to the admission sector, on the ground floor of Block D, with your admission documents. Our multidisciplinary team, the floor concierge and the International Patient Service Center will be at your disposal if you need anything.

Hospitalization

If you are being admitted to the hospital, you and your companion must go to the admission sector, on the ground floor of Block D, with your admission documents. Our multidisciplinary team, the floor concierge and the International Patient Service Center will be at your disposal if you need anything.

Coffee shop, restaurant, stores, room service and internet

The hospital provides coffee shops (located on the ground floor of Block C and the Atrium mezzanine in Block D, near the main entrance), and a restaurant (on the 13th floor of Block D). Room service is also available, both from the restaurant and the coffee shop. There are also convenience stores and a bookshop, in Block C. They are staffed by hospital volunteers, and profits go to charity. Find out more about these services.

We offer free Wi-Fi access for all patients and companions.

Coffee shop, restaurant, stores, room service and internet

The hospital provides coffee shops (located on the ground floor of Block C and the Atrium mezzanine in Block D, near the main entrance), and a restaurant (on the 13th floor of Block D). Room service is also available, both from the restaurant and the coffee shop. There are also convenience stores and a bookshop, in Block C. They are staffed by hospital volunteers, and profits go to charity. Find out more about these services.

We offer free Wi-Fi access for all patients and companions.

See how we can help you

Making an appointment

To make it easier to arrange an appointment at the Sírio-Libanês Hospital, just download the following form. If you have any queries, contact the team at the International Patient Service Center.​

Making an appointment

To make it easier to arrange an appointment at the Sírio-Libanês Hospital, just download the following form. If you have any queries, contact the team at the International Patient Service Center.​

Form to arrange an appointment at the Sírio-Libanês Hospital

Formulario para apuntar una cita médica en el Hospital Sírio-Libanês

Contact the International Patient Service Center for help with this process.

telefone Phone numbers From 08:00 a.m. to 05:48 p.m., Monday to Friday +55 (11) 3394-5520 / +55 (11) 3394-5521

email E-mail international@hsl.org.br

Contact the International Patient Service Center for help with this process.

telefone Phone numbers From 08:00 a.m. to 05:48 p.m., Monday to Friday +55 (11) 3394-5520 / +55 (11) 3394-5521

email E-mail international@hsl.org.br

Admission (end)

  • For admission to the Sírio-Libanês Hospital, we ask you to bring the following documents:
  • Passport or Identity Card for Foreigners (RNE) for the patient and companion;
  • Proof of residence for the patient and companion;
  • Application for hospitalization or tests, with a note from your physician explaining why they are necessary. In emergencies, this application is not necessary;
  • International insurance card, if any.

Contact the International Patient Service Center for help with this process.

Hospital bill (end)

If there are amounts for you to pay directly to the Sírio-Libanês Hospital, we will give you an estimate and present a bill before treatment begins, except in an emergency.

Estimated costs for clinical or surgical hospitalization, procedures or tests at the Diagnostic Center or for attendance at the Oncology Center must be paid when treatment starts. The amounts may vary during your treatment. If an additional payment is needed, you will be notified immediately.

In an emergency, you can pay for the treatment afterwards, unless you are hospitalized. In this case, the account must be settled during your stay in the hospital.

Methods of payment

Payment can be made in cash, by bank transfer or by credit card. In the case of a transfer, get the bank details from the International Patient Service Center and send the transfer confirmation with the patient’s name and details of the procedure by email to the accounts department.

Physicians’ fees

Physicians’ fees are charged separately from the hospital bill and must be paid in cash in the physician’s office or in the Physicians’ Fees sector. Talk to us if you have questions about this or need any help.

In-patient preregistration (end)

To make it easier when you are admitted to the Sírio-Libanês Hospital, download the form below, if possible 72 hours in advance. The purpose of preregistration is to speed up the process, but it does not guarantee that a bed will be reserved for you.

If you have any queries, contact the team at the International Patient Service Center.​

International insurance (end)

The Sírio-Libanês Hospital has links with more than 60 insurance companies, and can treat patients with travel insurance or international insurance.

For international insurance companies, you must present your insurance card and the hospital will apply for authorization. This is required for any procedure or treatment at the hospital. Contact us for a list of the insurance companies we can accept.

For travel insurance, two options are available:

The insurance company will arrange to send authorization for treatment through an intermediary with which the hospital works; In some cases, the insurance company will ask the patient to pay for the treatment and then apply for reimbursement. Talk to your travel insurance company and they will tell you what to do.

Doctor

Services for international patients

The services provided by the Sírio-Libanês Hospital International Patient Service Center cover help with admission, hospitalization and discharge, and even translating medical reports and test results and arranging transfers (from the airport to the hospital or your hotel).

Assistance to foreigners and Brazilians with international healthcare insurance can also include:

  • Confirmation of international insurance coverage for medical and hospital expenses.
  • Issue of documents for the reimbursement process.
  • Help with obtaining documents required for reimbursement of costs.
  • Quotations for surgery and high-cost treatments.
  • Help with arranging bank transfers.
  • Recommendation of specialists.
  • Direct billing of medical fees, after confirmation by the medical team.
  • Scheduling of appointments and tests.
  • Help with visa extensions for patients undergoing treatment.
  • Interpreter service.
  • Indication of hotels and serviced apartments.
  • Suggestions about sightseeing tours for patients and families.
  • Loan of notebooks, newspapers and magazines.
  • Coordination of international medical transfers.
  • Help with airline companies to arrange special seating on flights.